Refund policy

Returns, Refunds & Repairs Policy

At Kate & Amber, our jewelry is designed to be chosen with intention and worn boldly. Many of our pieces are one-of-a-kind, upcycled, or produced in very small quantities, which means they cannot be replaced or recreated once sold.

For this reason, all sales are final.

We do not accept returns, refunds, or exchanges.

Why All Sales Are Final

This policy allows us to:

  • Honor the integrity of one-of-a-kind designs

  • Work with upcycled and reclaimed materials sustainably

  • Operate as a low-waste fashion brand

  • Keep pricing fair without inflating costs to cover returns

Final sale allows us to design consciously and responsibly — without mass production or excess inventory.

Our Repair Promise (Read This 💖)

We stand behind our work.

That’s why we offer free or low-cost repairs on all Kate & Amber pieces, even after wear.

If something breaks, loosens, or needs adjustment due to normal use, we invite you to reach out. In most cases:

  • Minor repairs are complimentary

  • More involved repairs are offered at a low, transparent cost

This policy exists so you can invest in your jewelry knowing it’s meant to be worn — not babied.

Buying With Confidence

To help you choose with clarity, every listing includes:

  • Photos of the exact piece you will receive

  • Detailed material and chain information

  • Necklace length and fit notes

  • Clear disclosure of vintage or upcycled elements

We strongly encourage you to:

  • Measure your preferred necklace length before purchasing

  • Review all images carefully

  • Contact us with any questions before checkout

We’re always happy to help you choose the right piece.

Shipping Issues or Errors

Repairs, replacements, or refunds may be issued only if:

  • Your item arrives damaged due to shipping, or

  • You receive an incorrect item

Please contact us within 48 hours of delivery with photos so we can resolve the issue quickly.

Vintage & Upcycled Materials Disclaimer

Because many of our designs use reclaimed or vintage components, slight variations or subtle signs of previous wear may be present. These details are not defects — they are part of the piece’s history and uniqueness.

Final Word

Kate & Amber jewelry is for those who value individuality, sustainability, and craftsmanship over convenience.

We don’t do returns —
but we do stand by our work.